Frequently Asked Questions
Shipping & Delivery
USA: USPS First Class or optional expedited shipping with USPS Priority
Canada: Canada Post Expedited Parcel
International orders: USPS First Class International
• Free standard shipping on all orders to the US and Canada!
• Expedited shipping: $5 USD
• International prices vary depending on the mail and shipping service used.
Customers may pay customs, duty or state tax upon receiving their shipment. The recipient is the importer of record and must comply with all laws and regulations of the destination.Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
Yes. On the day of shipment we'll email you shipping confirmation that includes order-tracking information. This will keep you informed of the transportation process at every step.
First check with a family member or a neighbor as they may have picked up the package if you didn't pick it up yourself. In the case where you can’t find your package, we will reach out to USPS to open a case. USPS’s couriers have scanners that are equipped with GPS tracking and inspectors that can find out exactly where the package was delivered. Aubare will always stand by the result of USPS’s decision on the case.
United States: Standard shipping (USPS First Class): 3 to 5 business days post processing. Expedited shipping (USPS Priority): 2 to 3 business days post processing.
Canada: Standard shipping (Canada Post): 2 to 8 business days post processing.
International: Shipments made outside the United States and Canada ship with USPS First Class International (5-22 business days post processing)
We strive to reduce our environmental impact whilst maintaining low cost, eco-friendly packaging by using golden kraft recycled self sealing envelopes.
Returns and exchanges
We craft all our pieces by hand from start to finish using solid gold (10K, 14K 18K), platinum and sterling silver.
Yes! If you didn't find what you were looking for on our website, message us and we will work with you to create the perfect piece. We're constantly creating and looking for new ways to help you discover and design the perfect pieces for every occasion.
Each piece is handmade and made to order. Follow us on Instagram for a behind the scenes look at how we make your jewelry and even stay updated with footage of the new designs we’re working on!
If you have very sensitive skin or are prone to allergic reactions, you want to avoid lower quality metals like gold filled hoops & rings as well as any gold plated jewelry.
Skin sensitivity to solid gold jewelry usually comes down to the alloy content. Moving up to a higher karat may reduce the risk of having an allergic reaction. To create 10k, 14k or 18k solid gold, there needs to be alloy mixed in with 24k gold. The higher up in karat, the less alloy used to craft that karat of gold. This factors in to why there are much fewer people allergic to 18k than 10k.
We can't guarantee that there isn't any nickel in the alloy we use when melting the gold, which is usually the culprit when it comes to irritation. The alloy content should be a negligible amount in 14k gold for the majority of the population, but if you are very prone to allergic reactions, we always recommend purchasing 18k gold.